Terms, Policies & Information

1. Business Information

My Whipple Journey is operated as a sole proprietorship under the business/trading name MR JP Kilian Pancreatic Aid Fund.

The website provides information, personal experiences, educational resources and digital publications relating to life after pancreatic cancer and the Whipple procedure.

2. What We Provide

My Whipple Journey provides digital educational content and community resources based on personal experience following pancreatic cancer and the Whipple procedure.

Products and resources may include:

• Digital books and publications.
• Downloadable PDF resources.
• Recovery trackers and worksheets.
• Educational articles and information.
• Community stories and experiences.

3. Pricing & Payment

Prices displayed on this website are stated in South African Rand (ZAR), unless specifically indicated otherwise.

The price applicable to a purchase is the price displayed at the time the customer completes checkout.

Payments made through the website are processed securely by Paystack. My Whipple Journey does not request or store customers' full card numbers, CVV numbers or banking passwords.

International customers may see their payment converted by their card issuer or payment provider into their local currency. Any foreign-exchange conversion or related charges imposed by a customer's bank or card issuer are outside the control of My Whipple Journey.

4. Digital Delivery

Products sold through the website are primarily digital products and do not require physical shipping.

After successful payment, the customer will be directed to the relevant digital delivery, download or access page, where applicable.

Customers are responsible for providing an accurate email address and for having a suitable device and internet connection capable of accessing the purchased digital product.

5. Refund Policy

We want customers to receive the digital products they have purchased and to be able to access them successfully.

Digital Products

Because our principal paid products are supplied digitally, customers should contact us as soon as possible if there is a technical problem preventing access to a purchased product.

Where a technical problem prevents delivery or access to a product that has been purchased, we will make reasonable efforts to correct the problem, provide access to the product or, where appropriate, arrange an appropriate refund.

Any refund request will be considered in accordance with the circumstances of the transaction and applicable South African consumer-protection law.

Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded or limited.

Refund Requests

To request assistance with a purchase, email:

sales@mywhipplejourney.com

Please include your name, purchase email address, transaction reference if available, the product purchased and a description of the problem.

Processing of Refunds

Where a refund is approved, it will normally be processed through the payment method or payment infrastructure used for the original transaction, where possible.

Paystack advises that refunds may take approximately 3–10 working days to reach the customer after the refund has been processed, depending on the relevant banking or payment system.

6. Cancellation Policy

Because purchases made through this website may involve digital products, cancellation rights can depend on the nature of the transaction and the circumstances in which the digital product has been supplied.

Customers who believe they are entitled to cancel a transaction under applicable South African law may contact us at:

sales@mywhipplejourney.com

We will consider the request in accordance with applicable consumer-protection legislation and the circumstances of the transaction.

7. Support The Journey

My Whipple Journey provides a number of free resources for the community.

Visitors may voluntarily contribute toward the ongoing development and maintenance of the website, free resources and community content through the Support The Journey page.

Suggested contribution amounts may include R100, R250, R500 and R1,000.

These contributions are voluntary and are not purchases of a book, product or service.

Contribution Refunds

If you believe a contribution was made in error, was duplicated or was unauthorised, please contact us as soon as possible at sales@mywhipplejourney.com .

We will review the circumstances and, where appropriate, process a refund through the payment system used for the contribution.

8. Terms of Service

By using the My Whipple Journey website, you agree to use the website lawfully and respectfully.

Website Content

The content on this website is provided for information, education and personal-experience purposes.

We make reasonable efforts to keep information useful and accurate, but we do not guarantee that every item of information will always be complete, current or suitable for every individual.

Digital Products

Purchased digital products are provided for the purchaser's personal use unless otherwise stated.

Customers may not reproduce, resell, redistribute, upload, publicly share or commercially exploit the purchased book or other protected digital materials without written permission.

Website Availability

We aim to keep the website available and functional, but temporary interruptions may occur because of maintenance, hosting issues, technical problems or circumstances outside our reasonable control.

External Services

The website may contain links to external websites, payment services, social-media platforms and other third-party services.

We are not responsible for the content, availability or policies of third-party websites or services.

9. Privacy & Data Protection

We respect the privacy of visitors, customers and community members and aim to handle personal information responsibly.

Information We May Receive

Depending on how you interact with the website, we may receive information such as your name, email address, purchase information, transaction reference and information that you voluntarily provide when contacting us.

Payment card information is processed by the applicable payment provider. We do not ask customers to send card numbers, CVV numbers, PINs or banking passwords by email.

How Information May Be Used

• To process and support purchases.
• To provide access to purchased digital products.
• To respond to customer enquiries.
• To investigate payment or transaction problems.
• To manage community submissions where permission has been provided.
• To maintain and improve the website and resources.

Community Stories

If you voluntarily submit a story, photograph, video or other material for possible publication, we may use the information you provide for reviewing, editing and publishing the submission if permission has been given.

Please do not send private medical or personal information belonging to another person unless you have that person's permission to share it.

Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy

If you have questions about personal information held by us or would like to raise a privacy concern, please contact:

sales@mywhipplejourney.com

10. Community Stories & Submissions

My Whipple Journey is intended to become a place where people can share their experiences and learn from the experiences of others.

If you submit a story, photograph, video or other material to us for possible publication, you confirm that you have the right to submit that material.

By submitting material for publication, you give My Whipple Journey permission to review, edit, reproduce and publish the material on the website and related My Whipple Journey community channels, subject to any specific agreement made with you.

We reserve the right not to publish, or to remove, material that is unlawful, misleading, offensive, defamatory, discriminatory, unsafe or otherwise unsuitable for the community.

Publication of a community story does not mean that My Whipple Journey endorses every medical opinion, treatment decision or claim expressed by the contributor.

11. Medical Disclaimer

The information provided on this website, in the book and in downloadable resources is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

Personal experiences vary considerably. Information about food, nutrition, supplements, exercise, medication, pancreatic enzymes or other aspects of recovery should not be treated as a personal treatment plan.

Always discuss medical, nutritional, medication, supplement and treatment decisions with an appropriately qualified healthcare professional who understands your individual circumstances.

If you experience an urgent or serious medical problem, seek appropriate medical attention rather than relying on information provided by this website.

12. Copyright & Intellectual Property

Unless otherwise stated, the text, photographs, graphics, design, branding, downloadable resources, book content and other original material published by My Whipple Journey are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial purposes.

You may not copy, reproduce, republish, distribute, sell or commercially exploit substantial portions of the website or purchased digital products without prior written permission.

Requests concerning permission to reproduce material may be sent to:

sales@mywhipplejourney.com

13. Changes To These Policies

We may update these policies from time to time to reflect changes to the website, products, payment arrangements, community services or applicable requirements.

The latest version will be published on this page together with the date it was last updated.

14. Applicable Law

These website terms and policies are intended to operate under the laws of the Republic of South Africa, subject to any mandatory consumer rights that apply to a particular transaction.

Where a provision of these policies conflicts with a consumer right that cannot lawfully be excluded or limited, the applicable legal right will prevail.